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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Konnie

October 20, 2026

5 out of 5 rating by Konnie
"Mason was very helpful! He helped explain all of the things I was confused about and helped me get a better understanding of rate! Thank you Mason!"
We responded:
"Hi Konnie, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Jeremy Normand, Your State Farm Agent "
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Jase R

October 20, 2026

5 out of 5 rating by Jase R
"It was great painless and quick"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Mack Heidenreich

October 19, 2026

5 out of 5 rating by Mack Heidenreich
"Jaxson Miller was a pleasure to work with. You can truly tell how much he cares for his clients. I am glad I found him when looking for car insurance. If you are looking around for insurance please reach out to Jaxson directly!"
We responded:
"Hi Mack, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Jeremy Normand, Your State Farm Agent "
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damrson

October 16, 2026

5 out of 5 rating by damrson
"Jaxson was really helpful and got me covered with all my requirements within 10 minutes"
We responded:
"damrson, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Arlington insurance team is always here and happy to help. "
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Pro se Stingley

October 7, 2026

5 out of 5 rating by Pro se Stingley
"Jeremy Normand's State Farm office is a great place to do business. Carl, who recently retired was always attentive to all of my insurance needs, questions, or concerns. Bernize is also a true professional. Always willing to help, she's knowledgeable and a true professional. Jeremy is very nice as well. Thanks guys. I always feel like I'm in very good hands. I always appreciate excellent customer service."
We responded:
"Pro se, thank you for the wonderful 5-star review and for recognizing Carl, Bernize, and Jeremy. We are glad you always feel in good hands and appreciate your praise of our customer service. We will share your kind words with the team and look forward to continuing to support your insurance needs."
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Gale Kerstens

September 30, 2026

5 out of 5 rating by Gale Kerstens
"Very helpful 👌"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Jeremy Normand’s team. "
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Julio Rivera

September 1, 2026

5 out of 5 rating by Julio Rivera
"I’ve been with Jeremy and his team for years now and they never seize to impress me with their services, prices, coverage! Highly recommend!"
We responded:
"Thank you so much for your kind review, Julio!  If you need insurance assistance, we are just an email or call away! - Jeremy Normand, your State Farm Agent   "
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Katherine Kalnins

August 28, 2026

5 out of 5 rating by Katherine Kalnins
"Really helped save me from bad insurance. Thank you Mason."
We responded:
"Katherine, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Jeremy Normand and Team "
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stephanie lopez

August 23, 2026

5 out of 5 rating by stephanie lopez
"Great customer service!"
We responded:
"Thank you, Stephanie. Berenize really enjoyed visiting with you."
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ProStar LLC

August 21, 2026

5 out of 5 rating by ProStar LLC
"Good price, quality servise highly recommend"
We responded:
"Thanks so much for the amazing review, ProStar! We really appreciate your support here in Arlington. Just reach out anytime if you need us - we’re here for you. "
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Little Miss lewis

August 15, 2026

4 out of 5 rating by Little Miss lewis
"A little pricey but overall good company and great customer service"
We responded:
"Thank you for taking the time to leave a review! We understand that price is an important factor when it comes to choosing an insurance provider, and we appreciate your feedback. We strive to provide competitive pricing while maintaining the highest quality of service. We're glad to hear that you had a positive experience with our customer service team. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our company!"
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Marcela Carrillo

August 13, 2026

5 out of 5 rating by Marcela Carrillo
"Easy to work with and helpful to my needs. Answer all questions."
We responded:
"Marcela, thank you for the kind review. We're glad we could answer all your questions and make the process easy and helpful for your needs."
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Matthew Powell

July 19, 2026

5 out of 5 rating by Matthew Powell
"Evey thing went great .& on time really happy & the staff was so helpful."
We responded:
"Matthew, thank you for the great review. We're so glad everything went smoothly and on time and that our staff was helpful, and we're really happy you had a positive experience."
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Manuel Munoz

July 16, 2026

5 out of 5 rating by Manuel Munoz
"I can tell you this. You guys are very lucky to have somebody like Bernice. Working at your facility, she's very knowledgeable, very helpful, very respectful. To her clients."
We responded:
"Manuel, thank you for recognizing Bernice's outstanding service. We're proud to have her on our team and will share your kind words with her."
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Lesli Rasor

June 15, 2026

5 out of 5 rating by Lesli Rasor
"I had an excellent experience with the team at State Farm. Mason was very helpful and took time to explain my coverage options clearly. It is reassuring to know that I have an insurance agency that truly cares about the customers. I highly recommend this group!"
We responded:
"Lesli, thank you for the kind words. We're glad Mason took the time to clearly explain your coverage options and that our team made you feel cared for, and we appreciate your recommendation."
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Ariana Negrete

June 10, 2026

5 out of 5 rating by Ariana Negrete
"I recommend this place! Berenize, Vanessa and the rest of the team are very knowledgeable and kind."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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NFL J

May 29, 2026

5 out of 5 rating by NFL J
"Great experience very friendly and fast help. Great coverage at a great price. Highly recommend for renters insurance"
We responded:
"NFL, thank you for the kind words. We're glad our renters insurance in Arlington delivered friendly, fast assistance and great coverage at a competitive price, and we appreciate you recommending us."
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Monica OBerto

May 21, 2026

5 out of 5 rating by Monica OBerto
"Love the personal interaction with wveryy tu one at the office."
We responded:
"Monica, thank you for your kind words. We're thrilled you enjoyed the personal interaction with everyone in our office and appreciate you sharing your experience."
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Jack Godfrey

April 17, 2026

5 out of 5 rating by Jack Godfrey
"Always great and prompt service. I highly recommend."
We responded:
"Thanks, Jack. We really enjoy working with you, too."
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Ann-Marie Thompson

January 29, 2026

5 out of 5 rating by Ann-Marie Thompson
"A very smooth transition!!"
We responded:
"Ann-Marie, thank you for the kind review. We're glad the transition was smooth and appreciate you choosing our team."
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cole truex

January 5, 2026

5 out of 5 rating by cole truex
"Nothing but the best service that i have experienced"
We responded:
"Thank you, Cole!"
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Miranda Barnes

October 23, 2025

5 out of 5 rating by Miranda Barnes
"Love the staff here! They are always so helpful and personable. Definitely love that they build relationships with their customers! I do not live anywhere near this office but I only call this location!"
We responded:
"Miranda, thank you. We love working with you and appreciate the kind words."
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Breanna Cozzone

October 14, 2025

5 out of 5 rating by Breanna Cozzone
"I had such a great experience with this State Farm Team! They made renewing my policy a breeze and even helped me get better rates than before. The customer service team was friendly, knowledgeable, and so quick to help me. The entire process was smooth, efficient, and stress-free. It’s such a relief to work with a company that truly cares about their customers. Highly recommend!"
We responded:
"Breanna, thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience renewing your auto insurance policy and that our team was able to help you secure better rates. Your satisfaction means the world to us, and we’re glad to be your trusted partner in Arlington!"
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Lin Val

September 2, 2025

5 out of 5 rating by Lin Val
"They are the best! They saved me money and their customer service is amazing!!!"
We responded:
"Lin, thank you for your fantastic review! We're thrilled to hear that you found great savings and received amazing customer service. Our team in Arlington is always here to help you with your insurance needs."
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Ken Alford

August 22, 2025

5 out of 5 rating by Ken Alford
"Long time client. Recently had Jeremy's team go to bat over a claim filled against us. They helped to change the outcome to one in our favor. Thanks to Jeremy, William and Karl for pushing back and helping to set things right."
We responded:
"Ken, thank you for your kind words and for being a long-time client. We're thrilled to hear that Jeremy's team was able to assist you with your claim, ensuring a favorable outcome. It's always our goal to provide exceptional service to our clients in Arlington!"